HONG KONG and BLUE BELL, Pa., April 25, 2018 /PRNewswire/ — New analysis from Unisys Corporation (NYSE: UIS) into the Hong Kong cyberbanking industry reveals that Hong Kong consumers are accommodating to embrace new coffer casework based on arising technologies such as Artificial Intelligence (AI) and apparatus learning. They are moderately accommodating to abutment abstracts administration in an accessible cyberbanking environment, but alone if aloofness and aegis apropos are addressed.
Unisys APAC Cyberbanking Insights – Cyberbanking on the CX Factor is a abstraction about the attitudes of cyberbanking barter in Hong Kong, Australia, Malaysia, the Philippines and Taiwan. This year’s abode explores how consumers feel about banks appliance AI to appraise accommodation for acclaim cards and home loans, as able-bodied as affect against banks administration abstracts with non-bank entities to action new services.
Customer Acquaintance The top acrimony for Hong Kong coffer barter is continued queues, cited by 53 percent of respondents – the accomplished of the bristles countries surveyed. However, the bigger change in the aftermost year is the allotment of bodies who are best balked back an “online” account needs to be completed by press out a certificate or visiting a annex has angled from seven to 15 percent.
“Hong Kong coffer barter are affronted by coffer queues and are added balked back affairs can’t be accomplished to achievement online. To move added barter to agenda casework abounding banks charge to advance the functionality of their agenda casework to accredit completed transactions, and accommodate an omnichannel acquaintance so that barter can alpha a transaction in one abode and aces it up in addition after accepting to alpha over. Artificial intelligence and apparatus acquirements can advice banks bear added targeted and accordant online casework to their customers,” said Richard Parker, carnality admiral cyberbanking services, Unisys Asia Pacific.
Balancing Artificial Intelligence with the Human Touch The analysis reveals that Hong Kong consumers accept an accretion appetence for tech innovations to accredit agenda coffer casework – depending on the blazon of transaction. Sixty percent of Hong Kongers are adequate with their coffer appliance software and algorithms to appraise online acclaim agenda applications, but alone 31 percent are accommodating to use this for home loans.
“The Unisys Cyberbanking Insights allegation advance there is a abundant befalling for Hong Kong banks to use acute software to advance accommodation makig for article articles such as acclaim cards. But currently consumers are beneath accommodating to use this for activity contest such as home accommodation applications which absorb beyond cyberbanking amounts and affecting involvement,” said Parker.
Readiness for Accessible Cyberbanking Accessible Cyberbanking allows banks to allotment abstracts with added organizations in adjustment to action new casework to barter and new acquirement streams for the banks. The Hong Kong Monetary Authority (HKMA) issued its proposed admission to Accessible API for cyberbanking for industry appointment in January 20181. Thirty-eight percent of Hong Kongers abutment their coffer administration their claimed abstracts with added companies to admission cyberbanking products. However, 33 percent don’t abutment it, citation apropos about aloofness and the adeptness of the coffer and third affair to defended their data.
“For Accessible Cyberbanking to absolutely booty off in Asia, banks charge abode chump apropos about how they assure their chump abstracts – not aloof in the bank, but beyond all of the departments, ally and agencies in the amount chain. Accomplishing business in the 21st aeon requires activating software that adapts to business trends and evolves with aegis concerns. Unisys’ retail cyberbanking commitment platform, Elevate™, is anchored with Unisys Stealth®, an identity-based microsegmentation aegis software that allows banks to microsegment and burrow analytical assets and authorize encrypted channels for defended user, appliance and arrangement communication,” said Parker.
Unisys’ new Elevate retail cyberbanking band-aid is an end-to-end, agenda cyberbanking software belvedere and apartment of applications advised to advice cyberbanking institutions bear an instantly secure, omnichannel cyberbanking acquaintance to their customers. Importantly, this agency barter will be able to pay their bills on the go, alteration funds and administer for loans and mortgages anytime, anywhere – behindhand of whether they are accomplishing so on a adaptable accessory or tablet, via an internet browser or central a branch. The belvedere incorporates a high-level of security, as congenital adaptive biometric and abstracts analytics deeply analyze customers, accredit admission and validate transactions. Added than 500 cyberbanking institutions common await on Unisys solutions. For added advice on Unisys’ cyberbanking casework capabilities, amuse appointment http://www.unisys.com/industries/financial-services.
For added information, download the abounding Asia Pacific Cyberbanking Insights analysis after-effects and infographics here.
1 – Appointment Paper on Accessible API Framework for the Hong Kong Cyberbanking Sector – January 2018
Research Methodology Analysis close OmniPoll conducted the online analysis in November 2017, polling nationally adumbrative samples of at atomic 1,000 bodies age-old 18 years in anniversary of: Hong Kong, Australia, Hong Kong, Malaysia, the Philippines and Taiwan.
About Unisys Unisys is a all-around advice technology aggregation that builds high-performance, security-centric solutions for the best digitally ambitious businesses and governments on Earth. Unisys offerings accommodate aegis software and services; agenda transformation and abode services; industry applications and services; and avant-garde software operating environments for high-intensity action computing. For added advice on how Unisys builds bigger outcomes deeply for its audience beyond the Government, Cyberbanking Casework and Commercial markets, appointment www.unisys.com.
Follow Unisys on Twitter and LinkedIn.
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Unisys and added Unisys articles and casework mentioned herein, as able-bodied as their corresponding logos, are trademarks or registered trademarks of Unisys Corporation. Any added cast or artefact referenced herein is accustomed to be a brand or registered brand of its corresponding holder.
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