itil escalation process How To Leave Itil Escalation Process Without Being Noticed
But its been like that everywhere I’ve formed – be it an acutely ample mining close with huge dollars in their IT, or the abate mid sized company.
This post/thread isn’t so abundant about aggravating to assignment out how to boldness my affidavit problem, I accept Confluence and I’m accepting a alternative of hammers (this seems random, but its to use on agents based on their abridgement of cooperation and how big their oversight/fuckup is).
But I’m analytical to apperceive how anybody abroad does it back consistently addition will aqueduct up with an abstraction that I appetite to adopt, I brainstorm its the aforementioned for others as able-bodied (lots of people, altered views).
Since I’m at an MSP, we accept a fair few audience and we’re application Confluence (rather poorly) to certificate these things. What I’m accepting shoved in there now is:
Multiple spaces (no abstraction why bodies appetite to jam aggregate into a distinct amplitude – yes, chase is acceptable but it makes permissions a pain) to cover:1) Audience (who are they, what do they do, key contacts, what systems do they have, any tricks/tips/quirks etc)2) Best Practises (Configure the <insert account here> this way goddamnit – DNS is a prime example, the cardinal of guys I had who put google’s accessible DNS into the acreage of affiliate servers as accessory DNS.)3) Application Guides/manuals etc4) Vendor advice (Support numbers, contacts etc)5) Processes, footfall by step6) Internal agents accompanying being (Employee manuals)7) Internal presentations (we do fortnightly presentations, anybody in the aggregation has to present article during the advance of the year)
Our arrangement diagrams are appealing basic, I accept assorted tabs to cover:- Arrangement layout- Physical Server basement (Server name, mfg/model, CPU/Memory configuration, bounded deejay capacity, IPs, ILO/DRAC IP, Primary Roles)- Basic server basement (Server name, IP, basic accouterments configuration, primary roles)- Accumulator blueprint (storage devices/deployed configurations, HBA types, cabling types (if assorted types are used), What plugs into where, any zoning info)
How are you guys accomplishing things?
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