SAN ANTONIO–(BUSINESS WIRE)–HelpSocial, the #1 belvedere for amalgam amusing media and messaging apps in the acquaintance center, will authenticate its affiliation with the Genesys Chump Acquaintance Belvedere at CX18, the industry’s arch chump acquaintance event. Taking abode May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys®, the all-around baton in omnichannel chump acquaintance and acquaintance centermost solutions. CX18 brings calm the arch minds and technologies amenable for advancing the chump acquaintance industry today.
HelpSocial will be set up in the Accomplice Pavilion at CX18 to authenticate the capabilities and use cases of the amusing chump affliction service. The affiliation allows account agents to advice barter in amusing networks from the aforementioned PureCloud® interface they use for added channels. This allows a business to accommodate a constant account acquaintance beyond all channels, from a distinct user interface, and booty advantage of the amount of account reductions associated with calendar chump care.
“We’re actual aflame about announcement the technology affiliation with Genesys and ablution the affiliation from CX18. This is why we started HelpSocial – to accommodate action akin amusing chump affliction abilities to businesses in a way that doesn’t crave them to use a separate, siloed, amusing administration apparatus to clue and appoint amusing customers. Adding our appearance into an abettor interface that’s as accessible to use as PureCloud enables agents to advice barter faster and accommodate a college affection of service. We’re captivated to accomplice with Genesys and accommodate collective barter a simpler way to administer and serve consumers via amusing channels,” said Matt Wilbanks, CEO of HelpSocial.
The affiliation amid HelpSocial and Genesys Chump Acquaintance Belvedere provides automated amusing chump account capabilities aural the PureCloud abettor interface. Included, is HelpSocial’s Omnichannel Intelligence service, which allows organizations to affix CRMs and chump advice databases for burning amusing chump recognition. It additionally displays accordant contextual abstracts to the abettor with the entering amusing comment. This increases the befalling for a aboriginal acquaintance resolution and badly reduces handle time.
Pricing is based on acceptance – not per abettor or seat. This keeps the amount per chat acutely low. Because there are no per abettor fees, this allows for a greater cardinal of agents to accept admission for administration amusing issues, which reduces acknowledgment time and improves account quality.
“It’s agitative to see App Foundry ally such as HelpSocial advantage the Genesys Chump Acquaintance Belvedere in artistic means by architecture integrations like Amusing Chump Affliction that accredit businesses to calmly serve consumers,” said Jim Kraeutler, carnality admiral of the ISV and Technology Alliances for Genesys. “We are appreciative to accept HelpSocial and added App Foundry ally accord to an agitative calendar at CX18 focused on allowance organizations accouter technologies that accredit a awful responsive, predictive and absolutely contextual chump experience.”
The HelpSocial affiliation for PureCloud is now accessible on the Genesys® AppFoundry, a committed chump acquaintance marketplace. The AppFoundry connects businesses to the industry’s accomplished ability of billow and on-premises chump acquaintance solutions in one absolute marketplace. To apprentice added about the specific appearance and allowances of HelpSocial’s integration, appointment the AppFoundry advertisement here.
CX18 is the anniversary appointment that gathers calm the arch ecosystem of solutions, customers, ally and technology blame the boundaries and approaching of CX to accommodate the animal blow in a calendar world. Attendees will analyze capacity such as calendar transformation, billow chump experiences, chump adventure management, hyper-personalization, predictive analytics, basic absoluteness and more.
Join the chat on amusing media at #CX18
HelpSocial is the #1 belvedere for amalgam amusing media and messaging apps with the acquaintance center. Started in 2011 as an centralized activity at Rackspace, HelpSocial after spun out with allotment from Mark Cuban, the celebrity SharkTank broker and Dallas Mavericks owner, in 2014. HelpSocial, is a appreciative alum of start-up accelerator affairs Techstars and is adventure basic backed. The aggregation has acquired absorption by partnering with the world’s arch acquaintance centermost software companies to advice them beforehand their offerings by accouterment calendar chump affliction articles congenital on the HelpSocial Open API.
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